Our standard policy is that payment of your account is due and payable on the day of your treatment. In certain cases a deposit may be required prior to the commencement of treatment.
Payment can be made with:
Please note we do not accept American Express or Diners Club cards
Failing to attend an appointment without notification will result in an invoice which will reflect the amount of time that has been set aside for you. 48 hours’ notice is required to avoid incurring this fee.
Appointment Re-confirmation: We will endeavor to provide a courtesy re-confirmation call, SMS or email 48hrs prior to your scheduled appointment.
Ongoing treatment: If you are having treatment which requires a series of appointments, your prosthodontist may discuss a payment plan with you at the time of outlining your treatment plan. Once this discussion has taken place you are expected to meet your account obligations at the end of each appointment.
When ongoing treatment requires a series of appointments we will generally set all of these appointments at one time. We ask that you adhere to the sequence to the best of your ability avoiding rescheduling as these appointments are set in a framework of time, which may include working in conjunction with other specialists and technicians.
We are happy to discuss any queries you may have regarding your account.